Refund policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, the product must be defective, damaged, or not working properly upon arrival. We do not accept returns for change of mind or any other reasons.
The item must be returned in the same condition that you received it, unused, with original packaging, tags, and proof of purchase.
To start a return, please contact us at . Returns must be approved before sending the item back. Please note that returns sent without prior approval will not be accepted.
Return Address: [INSERT RETURN ADDRESS]
Damaged or Faulty Items
Please inspect your order immediately after receiving it. If your item is damaged, defective, or not functioning correctly, contact us as soon as possible with clear photos or videos of the issue so we can review and resolve the matter.
Non-Returnable Items
We do not accept returns for:
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Products that are not damaged or defective
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Used or worn items
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Sale items
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Gift cards
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Custom or personalised products
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Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at .
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks or card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at .